Legal · Service terms

Terms & Conditions

1. Operator and contact

2. Acceptance and consumer rights

By using the website you agree to these terms to the extent relevant to website use. A booking contract is formed only when we confirm the essential booking details or otherwise clearly accept the booking. These terms are subject to mandatory New Zealand law. Nothing in them excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and protections against misleading or unfair trading conduct under the Fair Trading Act 1986.

3. Website information

We take reasonable care with descriptions, photographs, suggested itineraries, duration estimates and availability information, but excursion conditions can change because of weather, access, conservation restrictions, operator availability, road conditions, safety requirements and other circumstances. Photographs are illustrative unless expressly identified as depicting a specific included service. Website information is not a guarantee that every location, route, timing or third-party activity will be available on every date.

4. Enquiries, quotations and booking confirmation

An enquiry is a request for information and does not reserve capacity. A quotation is valid for the period stated in the quotation and may be subject to availability. A booking becomes binding when we send confirmation identifying the service, date or agreed scheduling method, participants or group size where relevant, and price or price-calculation basis, and any required deposit or payment has been received if payment is a condition of confirmation. If there is an obvious pricing or description error, we will contact you before accepting or performing the affected booking.

5. Customer responsibilities

The person making a booking must provide accurate contact and participant information and must communicate material itinerary information to other participants. Customers are responsible for arriving at the agreed place and time, following reasonable safety instructions, wearing clothing and footwear suitable for the stated activity and conditions, and informing us in advance of relevant mobility, accessibility or practical requirements that may affect safe participation. A customer should not participate while impaired by any condition that makes the activity unsafe.

6. Minors and supervision

Age restrictions may apply to particular activities because of law, operator rules, equipment, route conditions or safety considerations. A parent, guardian or appropriately authorised adult is responsible for ensuring that a minor is eligible for the activity and is supervised as required. We may require confirmation of age or guardian consent where reasonably necessary.

7. Prices, taxes and payment

Prices are stated in New Zealand dollars unless a quotation expressly says otherwise. The booking confirmation will state whether taxes, transport, entrance fees, third-party activities, equipment or meals are included. Any payment schedule forms part of the booking. We do not ask customers to place payment-card details in the general website contact form. If electronic payment is offered, payment instructions will be provided through the relevant booking communication or payment channel.

8. Customer cancellations

Unless a booking confirmation provides a different cancellation rule for a specific supplier or custom service, a customer may cancel by giving us clear written notice. The current general website information states that cancellations made at least 48 hours before the tour are fully refundable. We will apply that commitment to bookings made on that basis. Bespoke bookings, third-party tickets or services with non-refundable supplier charges may require different terms, but any different term will be disclosed before confirmation. Mandatory consumer-law remedies remain unaffected.

9. Changes and cancellations by us

Safety and feasibility take priority over completing an itinerary exactly as planned. We may reasonably change a route, order of stops, start time, transport arrangement or comparable component where required by weather, road conditions, official restrictions, supplier disruption, participant safety or circumstances beyond reasonable control. If a material part of a confirmed service cannot be supplied, we will consider a suitable alternative, rescheduling, refund or other remedy appropriate to the circumstances and applicable law.

10. Weather and outdoor conditions

New Zealand excursions may involve rapidly changing weather and outdoor environments. Forecasts are not guarantees. Participants should follow pre-departure advice and guide instructions. We may delay, shorten, modify or cancel an activity where continuing would create an unacceptable safety risk. Where an event outside our control affects performance, rights and remedies will depend on the booking terms, costs already committed, available alternatives and mandatory law.

11. Third-party services

Some itineraries may include transport operators, attractions, activity providers, accommodation or other independent suppliers. Where we act only as an organiser or intermediary for a separately supplied service, that supplier may have additional terms that will be communicated where relevant. We remain responsible for obligations that law imposes on us and do not use third-party arrangements to avoid non-excludable consumer rights.

12. Safety, conduct and refusal of participation

Guides and suppliers may give reasonable instructions to protect participants, staff, property, wildlife and the public. We may refuse or stop participation where a person’s conduct presents a material safety risk, seriously disrupts the activity, involves unlawful conduct, or disregards repeated reasonable safety instructions. Any decision will be made proportionately and, where a consumer remedy may arise, assessed under applicable law and the circumstances.

13. Accessibility and suitability

We aim to provide useful information about route demands and practical requirements. Customers should contact us before booking if they need step-free access, adapted transport, rest arrangements or another accommodation. We will explain known limitations and, where possible, discuss alternatives. Because outdoor locations and independent suppliers vary, not every excursion can meet every requirement.

14. Personal belongings

Participants are responsible for ordinary care of their own belongings. We recommend carrying only items suitable for the activity and securing valuables appropriately. Nothing in this clause excludes liability that cannot be excluded by law.

15. Liability and statutory guarantees

To the maximum extent permitted by law, we are not responsible for loss caused solely by events outside our reasonable control where we have exercised the standard of care required by law. We do not exclude liability for fraud, wilful misconduct, or any liability or statutory guarantee that New Zealand law does not allow us to exclude. For services supplied to consumers, statutory guarantees may include reasonable care and skill, fitness for a communicated purpose, completion within a reasonable time where no time is fixed, and a reasonable price where no price is agreed. Remedies depend on the nature and seriousness of any failure and the applicable legislation.

16. Intellectual property

The website’s original text, layout, branding and other original material are protected by applicable intellectual-property law. You may view and print reasonable extracts for personal travel planning. You may not reproduce substantial website content for commercial use, remove rights notices, misrepresent our material as your own or use the Selmorienwhiteworks name in a way that falsely suggests endorsement.

17. Acceptable website use

You must not attempt to damage, disable or compromise the website, introduce malicious code, probe security controls without authorisation, use automated requests in a way that materially interferes with service, impersonate another person, submit unlawful content, or use contact channels for spam or abuse. We may restrict access reasonably necessary to protect the website or other users.

18. Privacy

Our handling of personal information is described in the Privacy Policy. Cookie and similar technology information is set out in the Cookie Policy. These documents form part of the website information but do not reduce any rights under applicable privacy law.

19. Electronic communications

You agree that booking and service communications may be exchanged electronically where appropriate. Keep your email address and telephone details current and check messages before departure. Electronic records and communications are handled subject to applicable New Zealand law governing contracts and electronic transactions.

20. Complaints and dispute resolution

If there is a problem, contact us promptly at info@selmorienwhiteworks.com with the booking reference, relevant facts and requested resolution. We will assess the issue in good faith and in light of contractual commitments and consumer law. Depending on the dispute, external avenues available under New Zealand law may include the Disputes Tribunal or another competent court or authority.

21. Governing law

These terms and contracts formed under them are governed by New Zealand law, subject to any mandatory law that applies regardless of a contractual choice of law. New Zealand courts have jurisdiction, without preventing a consumer from relying on a forum or right that applicable mandatory law provides.

22. Changes to these terms

We may update website terms prospectively when services, laws or operational practices change. The version applicable to a confirmed booking is the version incorporated into or provided with that booking, unless a later change is required by law or agreed by the parties. The effective date above identifies the current website version.

23. Severability and entire agreement

If a term is held invalid or unenforceable, it will be read down to the extent legally possible and the remaining terms continue. A booking confirmation, any specifically incorporated supplier terms, and these terms constitute the agreement for that booking, together with mandatory rights that apply by law.

24. Contact

Selmorienwhiteworks Limited, 123 Adventure Lane, Wellington 6011, New Zealand. Email: info@selmorienwhiteworks.com.